Privacy Policy
ACT Systems Ltd is committed to protecting your personal data and handling it responsibly. This Privacy Policy explains what data we collect, why we collect it, and how it is used.
1. Who We Are
ACT Systems Ltd
4 Diddenham Court, Lambwood Hill
Grazeley, Reading, Berkshire, RG7 1JQ
Tel: 01189 870 078
Email: privacy@actsystems.co.uk
ACT Systems Ltd is the data controller responsible for your personal data.
2. What Data We Collect
We may collect and process the following information:
- Name and contact details (email address, telephone number)
- Company name and job title
- Information submitted via enquiry forms or communications
- Technical data (IP address, browser type, device information)
- Website usage data (via analytics and cookies)
3. How We Use Your Data
We use your data to:
- Respond to enquiries and provide information about our services
- Deliver IT support and managed services
- Manage customer relationships
- Improve our website and services
- Meet legal and regulatory obligations
We will only use your data for legitimate business purposes.
4. Legal Basis for Processing
We process personal data under one or more of the following:
- Contractual necessity – to deliver services you request
- Legitimate interests – to operate and improve our services
- Consent – for marketing communications where required
- Legal obligations – where required by law
5. Sharing Your Data
We may share data with carefully selected third parties where necessary, including:
- Cloud and IT service providers (e.g. Microsoft-based services)
- Systems used to deliver support and manage customers
- Professional advisers (legal, financial)
- Regulatory or legal authorities where required
We do not sell your data.
6. Data Retention
We retain personal data only for as long as necessary:
- To provide services
- To meet legal and accounting obligations
- To manage ongoing business relationships
Retention periods vary depending on the type of data.
7. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Secure systems and access controls
- Encryption and monitoring tools
- Regular system updates and security reviews
8. Your Rights
Under UK data protection law, you have rights including:
- Access to your personal data
- Correction of inaccurate data
- Request for deletion (where applicable)
- Restriction or objection to processing
- Data portability
- Withdrawal of consent
You also have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk
9. Cookies
Our website uses cookies to:
- Improve functionality
- Analyse website performance
- Support security and user experience
More information is available in our Cookie Policy.
10. International Transfers
Where data is processed outside the UK, appropriate safeguards are in place to ensure it remains protected.
11. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
12. Contact Us
If you have any questions or concerns about this policy:
Email: privacy@actsystems.co.uk
Telephone: 01189 870 078